Pandora's general business conditions are defined by Pandora's sales terms. The general business conditions of the Internet Store have been defined in greater detail according to the areas you can access by clicking on the desired field. The general business conditions define the activity of the Internet Store, the rights of users, and the business relationship between Pandora and the customer.
The Internet Store is an information system designed to represent and sell products to consumers. It is managed by CLIPS DK doo Novi Sad. The user is the person who uses the specified system, i.e., the consumer in the Internet Store.
Orders
Orders may be placed in the following manner:
(a) by phone: 0800 405060 (toll free).
(b) via the Internet, at www.pandorashop.rs
The maximum number of items that one buyer can buy during one purchase is 15.
A maximum of 5 items may be included in a single order.
All orders are subject to availability restrictions. Pandora will notify buyers, as soon as possible, of any out of stock items.
Pandora reserves the right to a full or partial refusal of an order, or the right to request a prepayment, in case it has detected that potential buyer has a weaker creditworthiness.
Delivery of goods
Delivery is done exclusively for addresses on the territory of the Republic of Serbia. Pandora will make every effort to deliver the products to the address specified in the order within five (5) business days, at a price of RSD 300,00 (standard delivery).
After confirmation, your order enters the order processing state in which is determined whether the requested item is available. The order processing period is usually 2-3 business days. If your order contains more than one item, it may arrive in multiple packages and shipments.
We deliver to the address stated in the order form on the territory of the Republic of Serbia in cooperation with D Express courier service.
If your order exceeds the amount of RSD 7,200.00, your standard delivery will be free of charge.
If, for a specific reason or force majeure, the abovementioned delivery time cannot be met, you will be notified in a timely manner.
A deviation and extension may occur if the recipient is not at the address of the attempted delivery, does not answer at the phone number on record, or due to traffic situations that the carrier could not influence.
Your obligation is to check the item upon receipt and immediately, and at the latest within 24 hours of receipt, report any irregularities by calling 0800 405060 or by e-mail to info@pandorashop.rs.
If you want a product or service delivered in a different manner than that provided by Pandora, you must submit such a request to Pandora and, if accepted, pay any associated costs.
Ownership of products and all associated risks are transferred to you at the time you receive them.
Returning goods
You have the right to return any goods that do not suite you within 14 days from the date of acceptance of the delivery - as defined HERE.
You are responsible for checking the quantity and quality of goods during delivery and, in the event of defective or non-conforming goods, you are required to notify Pandora immediately upon receipt of goods. If the product you bought is really defective, Pandora can fix it, replace it, or refund your money, in accordance with your legal rights as defined here.
Refund Procedure
Contact us by dialing 0800 40 50 60 (toll free) or send us an e-mail at info@pandorashop.rs, the number of the invoice/delivery note, and the number of the RSD current account.
Once you have sent us all the necessary information, we will send you documentation, and the refund procedure, to the e-mail address you provided at the time of order placement.
Refunds are made exclusively in the above manner, by a transfer to an RSD current account, please be advised that we do not send money by courier.
In the event of a return of goods and/or a refund to a customer who executed a payment using a payment card, in part or in full, and regardless of the reason for the return, www.pandorashop.rs will make the refund through a Visa, EC/MC, or Maestro payment method. This means that the bank will make a refund to the cardholder’s account at the seller's request.
The delivered item, without prior contact and agreement with Internet Store operators, mentioned above, cannot be changed/money requested at any of the retail stores, or sent to the addresses indicated on the invoice/delivery note.
Any such package will be returned to the sender at its own cost.
Notice of the method and receipt of complaints
When receiving a package, please check your package in the presence of the courier. If there are visible damages to it (torn parts and indents), the package should not be accepted. In this case, please call us at 0800 405060. We will notify you of further action promptly.
If you have accepted the package and, after opening the box, find out that the delivered goods do not correspond to the order, or data in the invoice does not correspond, please contact us at 0800 405060 no later than within 24 hours from the moment of receiving the package.
The seller is responsible for the non-conformity of delivered goods with the contract in accordance with the Law on Consumer Protection. The seller is a legal entity or natural person from whom the consumer has purchased goods.
A consumer is a natural person who has purchased goods from a seller for purposes not intended for its business or other commercial activity.
The consumer declares a complaint to the non-conformity of the Seller’s goods.
The supplier will be liable for any non-conformity of purchased goods if it does not conform to the manufacturer's specification.
If the goods do not conform to the manufacturer's specification, the consumer has the right to demand from the Seller to eliminate all non-conformance, free of charge, primarily by repair or replacement, followed by a corresponding price reduction or contract termination. If it is not possible to eliminate the non-conformance, or if it represents a disproportionate burden for the seller in terms of the Law on Consumer Protection, the consumer may request a price reduction or declare contract termination.
The seller is required to make every repair or replacement within 15 days, or within 30 days (for technical goods), from the date of receipt of the complaint (this deadline may be extended in accordance with Article 56 of the Law on Consumer Protection), and without significant disadvantages for the consumer, taking into account the nature of the goods and the purpose for which they were obtained by the consumer.
Any costs that are necessary for the goods to conform to the manufacturer's specifications, in particular the costs of work, materials, takeovers and deliveries, will be borne by the seller.
The consumer has the right to terminate the contract, if he/she cannot exercise the right to a repair or replacement, if the seller did not repair or replace the product within the deadline, or if the seller did not repair or replace the product without significant inconvenience to the consumer. The consumer cannot terminate the contract if the non-conformity of the goods is insignificant.
The seller is responsible for the non-conformity of goods, with the contract, that occurs within two years from the date of the transfer of the risk to the consumer. This two-year period will be calculated from the date of the sale of the goods to the consumer, which date is on the fiscal bill in case the goods have been purchased in a store, or the delivery note signed by the consumer in case of a distance selling purchase, or outside of the seller's business premises. If non-conformity occurs within 6 months from the date of transfer of the risk to the consumer, unless it is contrary to the nature of the goods and the nature of a specific non-conformity, the consumer has the right to choose between the right to choose that the non-conformity be eliminated with a replacement, a price reduction, or declaring a contract terminated, while repairs are possible with the explicit consent of the consumer. After the expiration of a period of 6 months, non-conformity of goods at the time of risk transfer will be demonstrated by the consumer.
The inability of the consumer to deliver the original packaging cannot be a condition for the resolution of a complaint or the reason for refusing the elimination of a non-conformity.
The buyer can declare a complaint in order to exercise his/her rights due to the non-conformity of goods with the contract, as well as due to an incorrectly calculated price, and other defects, in the following manner:
1. By phone: 0800 405060
2. By e-mail, to the electronic (e-mail) address of the seller: info@pandorashop.rs
3. In writing to: CLIPS DK doo Novi Sad, Kralja Aleksandra 12/3/57
4. Permanent audio recording
The seller is required to reply to a consumer, in writing or via e-mail, without delay but no later than within 8 days from the date of receipt of a complaint, with a statement to the submitted request, a proposal for its resolution, and the deadline for its resolution, while the resolution of a complaint is possible only with prior consent of the consumer.
The seller is required to act in accordance with a decision, proposal and deadline for resolving the complaint, if prior consent has been received from the buyer. Therefore, the buyer will give its consent, as soon as possible after receiving the seller's response to the complaint, so that the seller can settle the complaint within the aforementioned statutory deadline. Untimely consent from the buyer will be considered as one of the objective reasons why the seller is unable to meet the buyer's request within the statutory deadline.
In the event that, for objective reasons, the seller is not able to satisfy the buyer's request within the agreed deadline, he will be required to inform the buyer about the extension of the deadline for resolving the complaint and indicate a new deadline within which the complaint will be resolved, as well as to obtain his/her consent, to be promptly provided by the buyer. Extending the deadline for resolving a complaint is possible only once.
If the buyer does not accept a replacement of the item, with another appropriate one, the buyer will be given a refund.
You can download the complaint form here.
Product prices and payment methods
All prices are in RSD currency, VAT included. The prices do not include transportation costs. Pandora can change product prices without prior notice. Pandora will not change prices after your order has been confirmed.
You will pay the product price valid at the moment of sending the order in the local currency.
You can choose from one of the following payment methods:
The invoiced value can be paid in cash at the time of receiving the goods, or in advance via a payment order payable at a post office or a bank.
Payment card at the time of the on-line purchase. We accept Visa, Visa Electron, MasterCard, American Express or Maestro payment cards. The card must be approved by the issuing bank for on-line (Internet) payments.
When entering payment card information, confidential information is transmitted through a public network in a protected [encrypted] form using SSL protocol and the PKI system, as the current state-of-the-art cryptographic technology.
The security of data at the time of the purchase is guaranteed by the payment card processor, WSPay, so that the complete payment process is carried out on WSPay's web pages. Payment card information is not available to our system.
Payment is possible only in RSD currency. Payment is possible with payment cards from domestic and foreign banks. The amount your account will be charged is obtained by converting your currency into RSD according to the exchange rate of the National Bank of Serbia. When debiting your card, the same amount is converted into your local currency at the rate applied by the credit card operators. Due to these conversions, it is possible that there is a small difference between the amount charged and that displayed on our website.
Wire transfer (for legal entities) - upon receipt of an order, we will send you payment/calculation instructions. Your order will be delivered after your payment has been received.
Payments via checks in installments are not accepted.
If the address for the delivery of the product is different from the one indicated on the invoice, the invoiced price must be paid before delivery.
1. Why do we need your personal data?
PANDORA uses information from our interactions with you and other customers as well as certain third parties to help achieve its goal of providing the highest quality products and services.
PANDORA respects the privacy rights of our online visitors and recognises the importance of protecting the information collected about them. To this end, we have established procedures that ensure your personal data is processed in a responsible manner.
This privacy policy informs you about the kind of material we collect and how; the purposes for which we collect and use it; your rights about and options concerning our use of your data; how your data is processed and with whom it may be shared; and for how long we store your information etc. Please read it carefully.
DEFINITIONS:
The definition of personal data means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
When we use the term ‘processing,’ we mean any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
2. Who controls the data?
PANDORA A/S determines the purposes and means of the processing of your personal data. Carrying with it legal responsibilities, a data controller is legally responsible for the storing and use of personal information on computer or in manual files.
Contact Details:
CLIPS DK doo Novi Sad
Kralja Aleksandra 12/3/57
Srbija
VAT no: 106433170
Tel.: 0800 405060
E-mail: info@pandorashop.rs
PANDORA does not employ a Data Protection Officer. If you have any questions or concerns regarding privacy or if you have any enquires regarding the personal data you have given us, kindly contact CLIPS DK doo Novi Sad at any time.
3. What personal data is collected?:
All our activities are based on stringent ethical principles and legal requirements, and we are committed to protecting the privacy of all visitors to our websites. For this reason, the way in which we collect and store information, including personal data, is dependent on how our website and related services are used. We do not collect any sensitive data about you.
In order to successfully process your order and send it to your home address, we need your name, address, city, e-mail and phone number.
On behalf of CLIPS DK doo Novi Sad we commit ourselves to protect the privacy of all our customers.
Pandora uses collected information primarily for the purpose of processing requests from users and site visitors. Pandora will occasionally send the newsletter to the primary contact email, and users have the ability to sign out of this mailing list we use for marketing campaigns.
All customer information is strictly stored and accessible only to employees to whom this information is necessary for doing business. All our employees are responsible for respecting the principles of privacy protection.
3.1 Data collected through your interaction with us
Various technologies may be used on our websites in order to improve them, make them more user-friendly, efficient and secure. Such technologies may lead to personal data being collected automatically by us or by third parties on our behalf. Examples of such technologies include cookies, flash cookies and web analytics.
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies for which we do not accept any liability. Please check these policies before you submit any personal data to their websites.
3.1.1 Click-stream data
When you visit our website, data is sent from your browser to our server. This data makes it possible for us to optimise our services and improve your experience on our websites and applications. The data is automatically collected and stored by us or by third parties on our behalf.
We may collect information about your computer for system administration purposes as well as to report aggregate information for internal marketing analysis reasons. This is data about our users' browsing actions and patterns and may include the following:
- Visitor’s IP address
- Date and time of the visit
- Referral URL (the site from which the visitor has been referred)
- Pages visited and user journey on our website
- Information about the browser used (type, version, operating system, etc.)
3.1.2 Cookies
We use cookies on our website. Please read our Cookie Policy to find out more about our use of cookies and the privacy policies of the parties from which we use web analysis tools or of which we have integrated plug-ins on our websites.
When you buy something in our online store, when you create an account with us, or make any other form of contract with us, we will process your customary personal information for this specific purpose. We can also process your personal data if, for example, you have a request or the like that precedes your decision to enter into a contract with us.
4. Disclosure of personal data
Treating your data with the utmost care and confidentiality is one of our core values. If required by law, your data may be disclosed to third parties. We employ service providers and data processors to process data on our behalf. These services include authentication, hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency, address and e-mail checks
We may disclose your information to the extent that we are duty-bound to disclose or share your personal data in order to comply with any legal obligation or the directions of the Court or any other body of competent jurisdiction, or in order to enforce or apply our privacy policy and other agreements; or to protect the rights, property or safety of PANDORA, our employees, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
5. Your right
If you provide us with personal data on our websites or other channels, this is done on an entirely voluntary basis. If you choose not to provide the requested information, various customer benefits may not be available to you. You can access and change your personal information at any time by logging in to your account at www.pandorashop.rs and entering the profile information for your account. Click on "My Profile" or "My Account" to gain access to your personal information.
If any of the information that you have provided us with has changed, e.g. if you change your email address or other contact details, or if you wish to cancel your registration with us, please let us know by editing your details on the "My Profile" or ”My Account” pages or by sending an email outlining the changes to: info@pandorashop.rs
In general, you have the following rights:
5.1 The right to request access to your personal data
You are entitled to gain access to some of the personal data you provide to PANDORA. By sending us an email on info@pandorashop.rs you may request details of the information about you that we hold and process, including the purposes for which it is used.
You can also access your personal details by logging on to your PANDORA account on www.pandorashop.rs and entering you account profile details. Click on “My Profile” or ”My Account” to gain access to your personal details.
5.2 The right to amend and/or delete your personal data
You have the right to request correction, appendage, deletion or blockage of your stored personal data. To do so, send us an email on info@pandorashop.rs . Without undue delay of receipt of your request, we will comply to the required extent. If, for any reason, we cannot comply with your request, we will contact you.
5.3 The right to restrict the processing of your personal data
In special circumstances, you have the right to restrict the processing of your personal data. To request restriction, kindly contact us on info@pandorashop.rs
5.4 The right to data portability
You have the right to receive your personal data (concerning you only) in a structured, commonly used and machine-readable format (“data portability”), and have the right to transit this data to another data controller. To request data portability, kindly contact us on info@pandorashop.rs
5.5 The right to object to the processing of your personal data and to unsubscribe
You have the right to ask us not to process your personal data when processing is based on a legitimate interest pursued by PANDORA, e.g. for marketing purposes. We will inform you in this privacy policy if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to object at any time by contacting us on info@pandorashop.rs or in writing to the postal address included at the end of this document.
Emails sent to you by PANDORA containing newsletter or marketing content include the option to unsubscribe by following the instructions set out in the email. If you do not wish to receive emails from us, you can simply click on the unsubscribe hyperlink and we will stop sending you emails.
For all other types of messages you may receive from us, such as maintenance announcements or administrational notifications, the receipt of such can only be terminated by deleting your account. These messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. Contact us on info@pandorashop.rs to delete your account.
5.6 The right to withdraw your consent at any time
You are at any time entitled to withdraw your consent to our processing of your personal data. The withdrawal of consent shall, however, not affect the lawfulness of processing based on consent before its withdrawal. Contact us using this online form here. Contact us on info@pandorashop.rs to withdraw your consent.
If you wish to withdraw your consent to receiving promotional information and offers in general, including by postal services, email, text message, telephone or any other electronic means, you may do so at any time in writing to CLIPS DK doo Novi Sad, Kralja Aleksandra 12/3/57, or by sending an email on info@pandorashop.rs. Should we have misgivings regarding your identity, we may ask you to provide identification.
5.7 Conditions and/or limitations on your rights
There may be conditions to or limitations on your aforementioned rights. We are therefore unable to guarantee your right to data portability, as it is dependent on the specific circumstances of the processing activity.
Contact Information
Should you have any questions about our privacy policy or the processing of your personal data, please feel free to contact us.
Data Controller:
CLIPS DK DOO Novi Sad
Kralja Aleksandra 12/3/57, Novi Sad
Customer service:
E-mail: info@pandorashop.rs
Telefon: 0800 405060
We do not collect personal data of a person under the age of 18 years. If we find that we have accidentally collected personally identifiable information from a person under the age of 18, such information will be removed immediately from our records. If you are under the age of 18, contact us through your parent or guardian because we can not collect and use your personally identifiable information without the express consent of your parent or guardian.
6. Changes to this policy
This privacy policy may be changed from time to time in order to keep pace with new developments and opportunities relating to the Internet and to stay in line with prevailing legislation. Any changes we may make to our privacy policy in the future will be posted on this page and.
Last updated: June 2019